Texas woman claimed 'wrong pronouns' caused missed flight, but United said otherwise

Conflicting stories are all the rage these days! A Texas woman is claiming that she used wrong pronouns for a flight attendant, leading her to be forbidden from boarding a flight on United and then missing the flight and being worried about her luggage. United claims she wasn't allowed to board the flight because she had too many carry-on items. Traveler's Today had a report on it, showing the potential other side of the story:

Carry-On Dispute Stops Boarding
Jenna Longoria was stopped from boarding a United Airlines flight, but the reason given by the airline was about something other than a misunderstanding involving pronouns, as initially thought. 
 
United Airlines clarified that the main issue leading to her removal was Longoria's too many carry-on items.
 
The incident unfolded when Longoria, traveling with her mother and young son, prepared to board the flight from San Francisco to Houston. During the boarding process, Longoria was distracted by her son's meltdown and the management of their luggage. 

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